Refund Policy

Last updated: October 26, 2026

This page explains how cancellations, returns and refunds work for the handmade crochet pieces and Ronghua sold on woolboo.com.

Who you are buying from

Company: Shenzhen Xinghanwei Technology Co., Ltd. (深圳市星瀚维科技有限公司), trading as Woolboo
Address: 7B, Unit B, Building 11, Yinyue Zhisheng Garden, No. 1 Songyuan Road, Zhonghai Yicui Community, Jihua Subdistrict, Longgang District, Shenzhen, Guangdong, China
Registration number: 91440300MAKJR0NE9E
Support: support@woolboo.com

Payments are processed by Creem, acting as Merchant of Record. Creem is the seller on your receipt and handles the sales tax, VAT or GST on your purchase, so your statement may show Creem. Refunds are agreed with Woolboo and paid back through Creem to your original payment method.

Cancellations and returns

Finished items are handmade to order and sent by tracked international post or courier. The product page shows the current making time, and your order confirmation repeats it.

You may cancel a finished-item order within 14 days of receiving it, without giving a reason. Tell us at support@woolboo.com within that time, then send the item back within 14 days of telling us.
We refund what you paid, including the standard outbound shipping, within 14 days of the item reaching us or of your proof that you sent it.
Return postage is yours to pay, unless the item arrived faulty, damaged or not as described. In that case we cover it.
Items must come back unused and in the condition they arrived.
A piece made to your own specification can’t be cancelled once making has started. An ordinary item from the shop can.

Please don’t post anything back before you’ve written to us. We’ll email you the return address when you ask for a return.

How to ask

Email support@woolboo.com with your order number, the item name and a line about what went wrong. If something arrived damaged or faulty, a photo helps. We usually reply within 2 business days.